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Insurance risk management guides

Renowned for our risk support, we believe the depth of our experience is second to none. Our dedicated team of in-house risk professionals are on hand to support you with a variety of services and advice.

Customers can contact our experts free on 0345 600 7531. Lines are open 9am – 5pm, Monday to Friday (excluding bank holidays).

Accidents and first-aid

If someone is taken ill or is injured, it is important that immediate assistance is provided.

Arson

Arson is the most common cause of large fire losses and can therefore pose a significant threat to your premises.

Asbestos

Asbestos is a naturally occurring, fibrous material which if inhaled can cause serious diseases.

Building valuation

This guidance highlights some of the items that need to be considered when obtaining a building valuation for insurance purposes.

Preparing a business continuity plan

Disaster strikes when you least expect it. Hopefully, a disaster will never happen but if it does you need to be prepared.

Cold weather advice

Careful maintenance and risk management can help prevent property damage and/or injury during the winter months. We’ve brought all of our cold weather advice together in one place.

Cyber

Protection against cyber-attack and data breach.

Display screen advice

Typically, display screen equipment (DSE) is any computer, laptop, touch screen or similar device.

Duty of candour

All providers of health and social care services who are registered with the Care Quality Commission (CQC) are required to comply with a statutory duty of candour.

Enterprise risk management

The documents in this section are designed to help charities or churches of any size to create a framework to help them look at risk universally, and formulate an ERM approach.

Environmental considerations

Not only is the environment at risk from our actions, our buildings are at even greater threat from the elements.

Flash flooding

1 in 6 properties in England and Wales will be directly affected by flooding in the future.

Food safety advice

Food poisoning and allergic reactions can occur where poor practices have been adopted.

Ladder safety

There is no ban on the use of ladders in premises and they can offer a practical option for low risk tasks.

Legionellosis prevention

Legionellosis is a collective term for diseases caused by legionella bacteria including the most serious legionnaires’ disease.

Lifting equipment

Spotting similar equipment in a church, charitable organisation or other business may not be so immediately obvious.

Unoccupied premises

Experience has shown unoccupied properties are at greater risk from arson attacks, vandalism including broken windows and graffiti, burst pipes, theft and fly-tipping.

Managing contractors

From time to time, you might employ the services of a contractor to complete tasks at your premises.

Manual handling

Moving loads by hand is a common enough task in many workplaces, but it is not without risk to those involved.

Personal protective equipment

Equipment and clothing that protects against health and safety risks at work.

Preventing burst pipes

The cost and inconvenience caused by a burst pipe can be considerable. Just a small fracture can release gallons of water, damaging masonry and plaster, carpets and other contents.

Reducing the risk of water leaks

This guidance summarises some of the main reasons the risk of water leaks is increasing and some of the things you should consider doing to minimise the risk of a leak in your property.

Safety signs

Safety signs play an important role in warning of hazards or advising on what precautions need to be taken.

Selling second-hand goods

Many organisations and groups are involved in selling second-hand goods as a way of raising funds. This can be through charity shops, ‘bring and buy’ events, fairs and other sales activities.

Slips and trips

Slips and trips are a common cause of injury, and can be quite severe and in some cases are disabling.

How to stay safe in a storm

With the colder weather setting in, the evenings getting dark before you finish work, and the constant threat of torrential rain and high winds; you should set a plan in place to prepare.

Metal theft

Theft of metal is an ongoing challenge. The financial loss arising from thefts goes beyond the cost of just replacing the stolen metal.

Trees

Trees form a natural part of the overall landscape, bringing wide and many varied benefits. However, if not properly manged can cause serious damage.

Electric vehicle charging guidelines

The growing use of electric vehicles has seen the need to provide charging facilities in premises, which, if not suitably managed, can introduce potential hazards.

Volunteers

Volunteering is at the heart of any developed society. Supporting others for no financial gain can bring many positive benefits not just to the community served, but also to the volunteers themselves.

Work equipment

Frequently, a range of machinery, hand tools and other equipment is used at many premises.

Working at height

The way you manage work or access at height needs to be proportionate to your particular circumstances.

Young people

Young people are an important part of any community, and their participation is actively encouraged.

Risk management advice videos

Watch and share our bite size risk advice videos on fire, slips and trips and working at height.